On August 5, 2024, an engaging and informative awareness session about “Awareness session on technological advances in Hospitality and Tourism” was held at the SHMCT within Jaipur National University, Jaipur for 28 students. The session featured Mr. Saurabh Dwivedi, an accomplished alumnus and the Branch Training Manager at Kotak Mahindra, Jaipur. Mr. Dwivedi brought his extensive industry experience and knowledge to the forefront, focusing on the significant technological advancements in the Hospitality and Tourism sectors.
The session began with Mr. Dwivedi's introduction, where he highlighted his professional background and the critical role of technology in shaping modern hospitality and tourism practices. He emphasized the transformative impact of digital innovations, automation, and data analytics on these industries. Mr. Dwivedi meticulously detailed various technological tools and systems that are revolutionizing customer service, operational management, and strategic decision-making.
One of the key highlights of Mr. Dwivedi's presentation was the exploration of digital platforms that enhance guest experiences. He discussed how advanced booking systems, mobile applications, and personalized marketing strategies are making it easier for businesses to connect with customers and tailor services to individual preferences. Additionally, he elaborated on how automation, such as self-check-in kiosks and smart room technology, is streamlining operations and improving efficiency in hotels and other hospitality venues.
Throughout the session, Mr. Dwivedi utilized real-world examples and case studies to illustrate the practical applications of these technological advances. His insights into emerging technologies, such as artificial intelligence and machine learning, provided attendees with a forward-looking perspective on how these innovations could further influence the industry.
The session was not only informative but also interactive, with Mr. Dwivedi encouraging participants to engage in discussions and ask questions about the implementation and impact of these technologies. His approachable and knowledgeable demeanor facilitated a rich exchange of ideas and experiences among the attendees.
In summary, Mr. Saurabh Dwivedi's awareness session on technological advances in Hospitality and Tourism provided valuable insights into the current and future landscape of these industries. Held at the SHMCT, Jaipur National University, the session was a significant opportunity for students and professionals to gain a deeper understanding of how technology is driving change and creating new opportunities in hospitality and tourism.